FOR YOUR INFORMATION
BackCouture clothing is produced 100% in Spain, this means that not a single part of the production process is developed in other countries. The fabrics are bought in Spain, the haberdashery material also, the cutting and the making is done in small ateliers nearby and the people who, in one way or another, participate in the production process of BackCouture charge according to the rates they establish as professionals. You are buying a garment produced in 100% clean and transparent conditions, with high quality materials and at an affordable price. We insist on this because we are proud of the way we produce, and we want you as a consumer to know that you buy an exclusive garment, of very limited edition and produced under standards of quality and closeness. The products may differ slightly from the images shown on the website this may be caused by your display settings on your computer/device. Sizes and measurements are approximate only.
SHIPPING TERMS
BackCouture clothing is hand-made in small ateliers. We do not have big stocks, so if you want something and we don´t have it already produced we will have to cut it and sew it. For this reason, the shipping deadlines can be from the day after your order to 10 days later. We would have you updated on the days we need to make it for you.
The products will be delivered to you, the buyer, at the address provided by you on your order. For international shipping we use the spanish courier service. We can not give you the exact terms since the garment goes out from the atelier till you receive it, but we will try to give you an approximate term and the tracking number so that you can check online the delivery process. Shipping fees are not included in the product price, they will be added during your shopping process.
PAYMENTS
If you use the cart you can pay through a Paypal account, or any credit card in use. By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided.
If there are things that you do not have clear about the garment, use the contact form, tell us what you are interested in, clarify doubts if necessary and we´ll give you a bank account number to make the deposit. As soon as you make it we get to it!
REFUNDS AND EXCHANGES
Look carefully at the table of measurements and the recommendations we make about the size in each product. If you have any doubts write to us to be sure that the garment will fit you well before sending it. If still, the garment comes to you and it does not fit you, you can change it for another size. You can send it back to the return address. Shipping costs are on your own.
If what you prefer is the return of the money, you send us back the product and your refund will be paid back via the original payment method
For both returns and exchanges, these are the conditions:
- It must be done in the first 7 days after you receive the item.
- Garments must be intact, not worn, washed, or damaged in any way.
- Garments must be returned with the original labels and in the packaging in which they were received.
Garments that are not standard sizes, but have been made to measure from your indications, are NOT returned.